Effective date: 01 October 2025
Welcome to PetFit Veterinary Physiotherapy (“PetFit”, “we”, “us”). Please read these terms
carefully. By booking, paying for, or attending our services (including virtual consults or classes),
you confirm you have read and agree to these Terms of Service and acknowledge our Privacy Policy.
At-a-glance summary
What we do: canine/feline physiotherapy & rehabilitation, movement coaching, and K9Yoga
classes.
Booking & fees: payable directly following each consultation; 24-hour cancellation to avoid
charges.
Safety first: we may pause/stop sessions if not in your pet’s best interests.
Media: we only use identifiable photos/video with explicit opt-in consent.
Data privacy: we follow POPIA; see Privacy Policy below.
SAVC: Services delivered by appropriately qualified practitioners and, where applicable, registered
with the South African Veterinary Council.
1) Who we are
Practice name: PetFit Veterinary Physiotherapy
Registered address:
10 Berger Road
Vorna Valley
Midrand
South Africa
0832739840
2) Scope of services
Clinical services: assessment, treatment planning, manual therapy, therapeutic exercise,
electro/hydrotherapy (where available), and home-care programmes.
Education & coaching: K9Yoga, movement classes, workshops, owner training.
Virtual care: telehealth/virtual consults for guidance and exercise progressions (limitations apply).
We do not replace veterinary diagnosis or emergency care. We work with your veterinarian and may
request a referral or clinical history before treatment.
3) Your responsibilities
You are required to disclose relevant history, medications, recent surgery/injury, and behavioural
considerations (e.g., reactivity, bite risk).
Follow home-care/exercise guidance and report adverse changes promptly.
Bring appropriate handling equipment (lead, harness, muzzle if indicated).
Arrive on time and let your pet toilet beforehand.
4) Booking, fees & payment
Fees are shown at booking/quotation and are payable at the appointment.
Packages/memberships (e.g., THRIVE) have their own terms; unused benefits do not roll over
unless stated.
Prices may change with 30 days’ notice.
Overdue invoices may lead to suspension of services and late-payment interest at 2%/month.
5) Cancellations, late arrivals & no-shows
Please cancel/reschedule ≥24 hours before your appointment.
Late cancellations/no-shows are charged in full.
Late arrivals may receive a shortened session and will be charged in full.
6) Safety & animal welfare
You authorise our clinicians to handle and assess your pet using low-risk, welfare-centred
methods.
We may pause/stop a session if continuation is unsafe or not in the animal’s best interests.
Activities carry inherent risks (e.g., slips/strains/behavioural incidents). You remain responsible for
control of your pet and any damage caused by your pet.
7) Clinical decisions, referrals & outcomes
We will explain proposed treatments, expected benefits/risks, alternatives, and timelines, and will
seek your informed consent.
We may decline/defer treatment and refer you to your veterinarian if red flags or contraindications
are suspected.
While we aim for meaningful improvement, outcomes cannot be guaranteed.
8) Infectious disease & hygiene
If your pet has vomiting/diarrhoea, contagious skin disease, kennel cough, a notifiable condition, or
is within a post-operative restriction period, please inform us before attending. We may reschedule
for safety.
We follow cleaning and infection-control protocols between patients.
9) Virtual consults (telehealth)
Virtual sessions provide education and guidance, not diagnosis or emergency care.
We may recommend in-person assessment or veterinary referral where limitations are identified.
10) Classes, groups & venues (incl. K9Yoga)
Follow coach instructions and space etiquette; keep dogs on lead unless asked otherwise.
You are responsible for your dog’s behaviour around others.
Alternatives will be offered for movements not appropriate for your dog.
11) Photos, video & testimonials
We use identifiable photos/video for educational or promotional purposes only with your explicit
opt-in consent (and guardian consent for under-18s).
You may withdraw consent at any time (prospectively) by emailing us.
Anonymous clinical outcome data may be used for service quality and education.
12) Privacy Policy (POPIA)
Who controls your data: PetFit Veterinary Physiotherapy is the Responsible Party. Our
Information Officer is Ansi van der Walt Email: [email protected] • Tel: +2783 251 8457 •
If unresolved, you may contact the Information Regulator (South Africa) via the details on its
official website.
What we collect: identity/contact details, pet profile, bookings/payments (no card storage by us),
course/portal activity, coaching media you upload, technical data (IP/device/cookies), and
photos/video only with consent.
Why we use it: to deliver services (bookings, portal access, coaching feedback), manage payments
and reminders, maintain records, improve services (analytics), send updates/marketing with your
permission, and comply with legal duties.
Lawful bases: contract performance, your consent (e.g., marketing & media), legal obligations,
and our legitimate interests where your rights are not overridden.
Children: we do not process children’s data without parent/guardian consent; media requires
explicit guardian opt-in.
Sharing: with trusted operators to run our services (e.g., portal, scheduling, payments, storage).
Operators process under contract and our instructions only.
Cross-border transfers: some processing occurs outside South Africa with safeguards consistent
with POPIA.
Retention: we keep data only as long as necessary for the purposes above (e.g., financial records
up to 5 years; coaching videos for [X months] unless you request earlier deletion, subject to legal
holds).
Security: we use administrative/technical/physical safeguards; do not share your portal magic
links.
Your rights: access, correction, deletion (where allowed), objection to certain processing, and
withdrawal of consent at any time. To exercise rights or lodge a complaint, contact
[email protected]. If unresolved, you may contact the Information Regulator (South
Africa) via the details on its official website.
13) Intellectual property
All materials, handouts, programmes, and class videos are PetFit copyright. You receive a
personal, non-transferable licence for your own use. Do not copy/share/republish without written
permission.
14) Complaints & feedback
Raise concerns via [email protected]. We aim to respond within 10 business days. Where
applicable, professional conduct is subject to SAVC rules.
15) Liability
To the fullest extent permitted by law, PetFit and its staff are not liable for indirect or consequential
loss.
16) Force majeure
We are not responsible for delay or non-performance due to events beyond our reasonable control
(e.g., outages, illness, regulatory changes). Where possible we will offer reasonable alternatives
(rescheduling/online delivery).
17) Changes to these Terms
We may update these Terms from time to time. The current version is posted here and applies from
the Effective date above.
18) Governing law
These Terms are governed by the laws of South Africa.
Acceptance
By booking, paying for, or attending our services (including virtual consults or classes), you confirm
you have read and agree to these Terms of Service. If you do not agree, please do not proceed with
booking or attendance.
Eligibility: Bookings must be made by individuals 18+ or a legal parent/guardian for minors.